Returns

If, for any reason, you are not satisfied with the order you receive, please contact us. We’ll be happy to work with you to make things right.
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Return Policy​

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@branxel.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Branxel Milieu Limited
Attn: Returns

Branxel Milieu Limited.
20A Sparkford Close,  
Winchester,  England, 
SO22 4NH.  
United Kingdom  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refund Process

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be exchanged: 

  • Items ordered due to a wrong size, color, or simply doesn’t like the product.  
  • Items that have been made to your specifications or clearly personalized.
  • Sealed items that are not suitable for return for health protection and hygiene reasons (e.g. underwear, swimwear, earrings, hosiery, masks, socks and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place.    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •  In most cases, we will replace defective garments, defective printing, the wrong garment, or the wrong print, simply by receiving a photograph showing the problem with the shirt and including the order number. It is very rare that we actually ask a garment to be sent back to us.   
  • Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and 7 any labels or tags must be intact.   
  • Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.   

questions

If you have any questions concerning our return policy, please contact us at: info@branxel.com 

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